Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history.

Shipping Policies

Orders normally ship in 2-3 business days via UPS. During August and December shipping time may vary. No Post Office Boxes Please. Orders will ship to Street addresses only. (APO shipments will be sent thru US Postal Service) All orders shipped from the UNO Bookstore are shipped UPS directly to your Shipping address. Orders CANNOT be held for in Store Pick up.

Return

UNO Bookstore REFUND POLICY

CURRENT PICTURE ID AND ORIGINAL CASH REGISTER RECEIPT/WEB RECEIPT ARE REQUIRED FOR ALL REFUNDS (Picture ID is required when the return is processed in the UNO Bookstore) CREDIT/DEBIT CARD REFUNDS: With the original cash register receipt the credit/debit card that was originally charged on the purchase transaction will be the credit/debit card that will be credited.

CHECKS: There is a 10-day waiting period before a cash refund is issued.

TEXTBOOK REFUND POLICY

LAST DAY FOR A FULL REFUND: Friday of the 2nd week of the semester, (Friday, of the 1st week of each summer class start date) after that date, all sales are final.

NEW BOOKS: Must be in NEW condition with all CD's, tapes, code cards and any supplements.

HELPFUL TIPS: DO NOT remove shrink-wrap, write/mark in books, or remove any pages until you have attended class and are certain you have the correct book or will not be changing/dropping classes.

GENERAL MERCHANDISE REFUND POLICY

Merchandise must be returned in unopened original packaging and in the original condition. Original cash register receipt and picture ID are required. Calculators, electronics and software are Non-returnable if opened. Store Management reserves the right to make the decision on the condition or salability of the return.

Defective items, textbooks and general merchandise, will be exchanged.

Items ordered, processed, and shipped from the UNO Bookstore follow the above listed refund policy. Items that need to be returned by shipment must be received in the UNO Bookstore during the above stated return policy with a copy of the original Web order receipt enclosed. Returns must be addressed to the UNO Bookstore:
Web Returns Dept.
6001 Dodge Street
Omaha, Nebraska 68182-0045

Any orders processed thru a vendor directly, will follow that vendors return policy and not returnable to the UNO Bookstore.

Contact Support

Contact us anytime with questions or concerns via email at: mschmidt@mail.unomaha.edu. You can also contact our customer service department at: 402-554-2336